Free resource
Free Website Planning Guide
Clarify who the site is for, what it should say, what action people should take, and what help is needed.
Start safely
Use the public path and plain words.
Send the page people use, what should happen, what actually happens, and what is at risk. You do not need to know the platform or technical cause.
- Do not send passwords or private account access first.
- Test the path on desktop and phone.
- Check the visitor confirmation and the team notification.
- Start with the smallest clear diagnostic before larger work.